Decreasing Patient-Provider Conflict (DPC)
On October 2-3, 2003, a community of stakeholders participated in a Consensus Conference to
design a Collaborative Action Plan for improving Dialysis Patient - Provider Conflict (DPPC). The
goals of the Consensus Conference were:
· To create a shared understanding of the “anticipated barriers” that the community of
stakeholders will face in improving the DPPC situation
· To build commitment to an action plan for collaboratively addressing the “system of
barriers”
· To begin forging a “chain of partnerships” to implement a program for improving ESRD
patient outcomes
The work of the Consensus Conference was summarized in a Final Report, which is available below. Following the Consensus Conference, a Task Force, comprised of representatives of the stakeholder
groups, was created to pursue work on several key action items funded by the Centers for Medicare
& Medicaid Services (CMS). This Task Force amended the name of the Project to Decreasing
Dialysis Patient-Provider Conflict (DPC). The Centers for Medicare & Medicaid Services (CMS)
funded work on several key action items, including development of a taxonomy, provider manual, and toolkit.
Project Overview
DPPC November 2003 Conference Report
DPC Introduction (Powerpoint)
DPC Provider Manual
DPC Final Report (June 2005)
DPC 2d Edition (2008)
Additional Resources
DPPC Building Bridges Poster
DPC Conflict Pathway
DPC Cultural Awareness Tips
DPC Quality Improvement Tracking
DPC Quality Improvement Tracking Tools - Examples
DPC Bibliography