2018 - May: "The Grievance Toolkit: Fostering Communication & Improving Quality"

The Forum of ESRD Networks presents this 1-hour webinar highlighting the Grievance Toolkit which was developed BY patients FOR patients! While the Toolkit was written to help guide patients through the grievance process it is a useful tool for both patients and providers to help improve communication. This webinar provided strategies to improve communication and collaboration between patients and the care team. An expert in the field of ESRD clinical psychology presented tips for communicating with dialysis patients and addressing patient fears associated with presenting a grievance.

This webinar was convened on May 2, 2018.

Slides: "The Grievance Toolkit: Fostering Communication & Improving Quality"

Recording: "The Grievance Toolkit: Fostering Communication & Improving Quality" [05/02/2018]

Speaker Bios

Dialysis Patient Grievance Toolkit

Additional Resources - Grievance Toolkit

Staff Retaliation Poster - ESRD Network 10 resource


The National Forum of ESRD Networks, Inc. is a registered 501(c)(3) non-profit organization #13-3246354. Your donation is tax deductible to the extent allowable by law. No goods or services will be provided by the Forum in return or consideration for this contribution. Donations can also be mailed to the Forum Office at PO Box 70623, Henrico, VA 23255.

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